Delivering on our vision and purpose

Our Vision

Our vision is to be a Proud and Trusted Partner of Industry Super. To do this, we will leverage our significant scale to deliver low-cost superannuation services to our clients, their members and employers.

Our Purpose

A key strength of the partnership we have with Industry Super and our clients is a shared purpose to deliver a better future for members. This goal is what drives us forward as we seek to improve our capabilities and provide service excellence at every interaction to our clients, and their employers and members.

Our strategic goals

Our focus continues to be squarely on our customers, be they our clients, members, employers, industry partners or each other. We have five strategic goals that provide everyone in the organisation with a common focus on what we need to do each day to deliver on our industry promise of a better future for members:

Service Excellence at every interaction

The needs of the members and employers we serve are at the heart of everything we do. We go beyond the transaction so we can deliver our clients’ desired brand experience. We are committed to providing a seamless end-to-end service experience to our clients, their members and employers every time they engage with us.

Leverage our Partnerships

The strength of the partnerships we have is fundamental to our success. We work with our clients and industry partners every day and act as one to demonstrate our commitment to the Industry Fund philosophy and deliver on the promise of a better future for members.

Cost Advantage through Scale

Our scale is our core competitive advantage and one of the primary reasons we exist.  Our size means that we are able to provide efficient processes and systems at a lower cost. We are also able to buy more effectively through the sheer volume we offer. This helps our clients deliver lower fees to members.

Well Managed and Financially Sustainable

To be successful we must not only deliver on the current needs of our clients but also anticipate their future needs. To do this we must have strong management processes that allow us to be responsive to market and industry changes. A better future includes acting responsibly and looking after our people, our environment and our community.

SPot-ON! People and Leadership

At Superpartners we are committed to continuing to build a culture that helps us achieve our strategic goals and supports our vision of being a ‘Proud and Trusted Partner of Industry Super’.

SPot-ON! is the expression we use to describe the way we work with each other and our partners to achieve these goals. Our SPot-ON! culture supports and encourages us to continuously look for ways to improve and enhance the outcomes we deliver.