Business intelligence

Our business intelligence services help our Clients to better understand their members and employers. That means Clients can offer services that truly meet the needs of members and employers.

We know that members are not all at the same stage of life. They have diverse needs, so why should they be treated the same? Similarly, employers are not the same size and have different ways of doing business.

We can examine new industry advances and innovations, while addressing trends. Couple this with specific Fund information and Clients have a powerful resource to deliver tailored products, targeted marketing and a differentiated service model.

In addition we can delve deeper into process and channel intelligence, measurement of performance, service and quality.

Effective market and business intelligence helps Clients to:

Better understand member and employer behaviours and needs
Deliver targeted and more effective marketing initiatives
Tailor new products and services
Assist in volume forecasting
Manage resource planning

Please contact us for more information on our business intelligence services.

Manuel Bouw

Dedicated Senior Underwriting Administrator
Ardent Comic Artist

I’m the Senior Insurance Administrator for Cbus, HESTA and HostPLUS. This involves quality checking insurance files for members who are increasing, cancelling or querying their cover amounts. I’m also responsible for ad-hoc training to the team, as well as responding to queries from internal and external parties.

I live with my wife, Tanya, and our two daughters; Annaliese (2) and Chelsea (1). When I’m not taking care of the girls I enjoy watching Doctor Who and various other quality television programs, drawing my comic books, listening to AM Radio, and general house duties/repairs.