Insurance and claims administration
We make it simple for members to try and protect their future.
In addition to our core services of superannuation administration, we also administer diverse insurance solutions. For Client related insurance and claims services, please visit our Client Services area.
Our insurance and claims services for members include: Member contact centre Insurance underwriting Tele-claims Complaints handling Binding death nominations
We have the capability to manage a range of insurance offerings, with expertise in the following areas:
Insurance
- Arranging underwriting of members
- Arranging tele-underwriting of members
- Providing systems for on-line underwriting of members
- Insurance transition consultation service
- Data base reporting and query generation
- Insurance tender consultation
Claims
- Basic claims administration
- Handling tele-claims from members
- Member claims triaging
- Member claims assessment
- Denied claim reviews
- Claims staking process
- Claims audit reviews
- Claims review committee consultation
Other Trustee insurance and claims services
- Complaints handling
- Recommendation of death benefit distribution
- Objections handling
- Binding death nomination
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Brian Bautista
Passionate Senior Customer Service Consultant
Part-time DJ
My role is really to provide support for the call centre regarding any products and
fund processes , as well as to assist with any calls escalated by a consultant.
My favourite place to go outside work would definitely be the beach and my favourite holiday would be in the islands in the Philippines around Boracay.
I usually spend my weekends DJing at a few venues but my main past time is digging for vinyl. |
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