Insurance and claims administration

We make it simple for members to try and protect their future.

In addition to our core services of superannuation administration, we also administer diverse insurance solutions. For Client related insurance and claims services, please visit our Client Services area.

Our insurance and claims services for members include: Member contact centre Insurance underwriting Tele-claims Complaints handling Binding death nominations

We have the capability to manage a range of insurance offerings, with expertise in the following areas:

Insurance

• Arranging underwriting of members
• Arranging tele-underwriting of members
• Providing systems for on-line underwriting of members
• Insurance transition consultation service
• Data base reporting and query generation
• Insurance tender consultation

Claims

• Basic claims administration
• Handling tele-claims from members
• Member claims triaging
• Member claims assessment
• Denied claim reviews
• Claims staking process
• Claims audit reviews
• Claims review committee consultation

Other Trustee insurance and claims services

• Complaints handling
• Recommendation of death benefit distribution
• Objections handling
• Binding death nomination

Click here to download the fact sheet and find out more about our insurance and claims administration services.