Insurance and claims administration
We make it simple for members to try and protect their future.
In addition to our core services of superannuation administration, we also administer diverse insurance solutions. For Client related insurance and claims services, please visit our Client Services area.
Our insurance and claims services for members include: Member contact centre Insurance underwriting Tele-claims Complaints handling Binding death nominations
We have the capability to manage a range of insurance offerings, with expertise in the following areas:
Insurance
- Arranging underwriting of members
- Arranging tele-underwriting of members
- Providing systems for on-line underwriting of members
- Insurance transition consultation service
- Data base reporting and query generation
- Insurance tender consultation
Claims
- Basic claims administration
- Handling tele-claims from members
- Member claims triaging
- Member claims assessment
- Denied claim reviews
- Claims staking process
- Claims audit reviews
- Claims review committee consultation
Other Trustee insurance and claims services
- Complaints handling
- Recommendation of death benefit distribution
- Objections handling
- Binding death nomination
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Lavina Noronha
Passionate Customer Service Consultant
Consummate Choir Singer
I’m a Customer Service Consultant in the Insurance and Claims area. My job involves answering calls from members regarding their claim or insurance enquiries.
I love spending time with my family and also attending choir practice. At choir practice, we are currently planning a gospel music concert to raise money for charity and I am really excited and looking forward to that.
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