Contact centres

For all their superannuation enquiries, members of superannuation funds administered by us have access to our contact centre’s trained consultants.

Members can call to discuss their account, make changes to their account details, and all other general enquiries.

Our contact centre consultants are trained to represent our Clients’ brands with confidence, with specialised product and service knowledge.

Call automation

Our call automation offers calling members of superannuation funds a self-service alternative for addressing their superannuation enquiries.

Using interactive technology, call automation gives members access to information at the touch of a button. Routine caller requests are typically handled through the self-service option, while more complex calls are routed to one of our skilled call centre consultants.

Financial education

As part of our ongoing commitment to members, we provide limited financial education and advice on superannuation and related matters over the phone.

Our team of advisers consists of licensed professionals who are available to deliver timely and helpful advice. More importantly, they are skilled advisers who are experienced at explaining complex superannuation strategies, simply and concisely.

Brian Bautista

Passionate Senior Customer Service Consultant
Part-time DJ

My role is really to provide support for the call centre regarding any products and fund processes , as well as to assist with any calls escalated by a consultant.

My favourite place to go outside work would definitely be the beach and my favourite holiday would be in the islands in the Philippines around Boracay.

I usually spend my weekends DJing at a few venues but my main past time is digging for vinyl.