Client services

We are Australia’s largest superannuation administrator and specialists in representing Industry Fund brands. We strive to provide service excellence to five of the top ten largest Industry Funds, as well as the largest Eligible Rollover Fund, AUSfund.

Many of our Clients have entrusted their super administration to us for more than two decades. This is largely due to the critical role we play in partnering with them to deliver a better customer experience for their members and employers, and develop their business.

Our unique service model for Clients is based on dedicated fund teams led by a Fund Relationship Manager for each Client. We are proud of the expertise we maintain in each Client’s products, services and values. We are always striving to deliver a seamless, high quality service that reflects the promises made by our Clients to their members.

In addition to our core administration services, we also directly provide Clients valuable business support services:

• Financial and accounting services
• ATO reporting
• Business intelligence
• Fulfilment services
• Project management
• Information technology and consulting
• Insurance and claims administration services