Privacy

This website is made available by Superpartners Pty Ltd, ABN 57 078 907 ("Superpartners") of 2 Lonsdale Street Melbourne VIC 3000.

This Privacy Statement ("Statement") describes how Superpartners collects and handles information about you through this website. This Statement does not apply to the practices of companies that Superpartners does not own or control, to persons it does not employ, or to websites it does not own or operate.

By accessing, browsing, or using this website, you acknowledge that you have read, understood and have accepted the practices described in this Statement. In particular, you are consenting to the handling of your personal information in accordance with the practices described in this Statement. Please read this Statement carefully and be aware that we may change it at any time. This Statement was last revised on 7 May 2009.

Superpartners abides by the National Privacy Principals ("NPPs") under the Privacy Act 1988 (Cth) and has adopted a Privacy Policy which sets out in more detail the way in which it handles personal information.

Collection of Information

The information we collect about you will depend on how you use the services offered at this website. If you visit an unsecured area of the website (that is, an area where you are not required to enter your ID and password) Superpartners’ server records the information provided by your browser when you visit this website. This includes the date and time of your visit, the pages accessed and documents downloaded. It also includes your servers' IP address and, if you are referred to this website from another website, the address of the referring website.

This is anonymous statistical data and no attempt will be made to identify users. Superpartners uses this information to evaluate its website performance and to continually improve its services.

When you send Superpartners an e-mail, we may request personal information such as your name, contact details, as well as other information to enable us to process your request. If you do not provide such personal information, Superpartners cannot process your request. We will preserve the content of any e-mail that you send us if we believe that we have a legal requirement to do so. You e-mail message content may be monitored for security issues, including where e-mail abuse is suspected. Our response to you may be monitored for quality assurance issues.

Cookies can be either “persistent” or “session” based. Persistent cookies are stored on your computer, contain an expiration date, and may be used to track your browsing behaviour upon return to the issuing website. Session cookies are short-lived, are used only during a browsing session, and expire when you quit your browser. Upon closing your browser the session cookie set by this website is destroyed and no personal information is maintained which might identify you should you visit our website at a later date. The website only uses session cookies.

All information that you submit through this website is collected and handled in Australia.

Disclosure of information

Superpartners is not in the business of selling personally identifiable information to others. Superpartners may, however share or disclose information, where necessary, to the following groups -

• Superpartners’ legal and other professional advisers; and
• other business support providers, including document storage, printing and collating companies.

Superpartners may also disclose information as it deems necessary to satisfy any applicable law, regulation, legal process, contractual obligations, or Governmental requests.

Product Information

Your information may be used to inform you about new and existing products and services for the purpose of administering your superannuation or managed fund account.

Your instructions

Superpartners may share any information you submit on or to the website when it has your consent to do so. Superpartners does aggregate personally identifiable information and may disclose such aggregated information to third parties for marketing and promotional purposes. However, in these situations, it does not disclose to these entities any information that could be used to identify you.

Security of Information

Superpartners is serious about safeguarding privacy of all personal information it holds and has taken security measures to prevent the information from being misused or disclosed without authorisation. The information you enter on the website is stored securely by Superpartners on its data servers however, no computer system or information can ever be fully protected against every possible hazard. Superpartners is committed to providing reasonable and appropriate security controls to protect this website and its information against foreseeable hazards. You are responsible for restricting unauthorised access to your computer.

Access to information

You can access your personal information by contacting Superpartners in writing. A fee may apply. If the information held by Superpartners is inaccurate, incomplete or not up to date, you may request Superpartners to correct the information.

Superpartners will take reasonable steps to ensure any personal information it holds about you is accurate, complete and up to date. You may review, correct or update the information that Superpartners maintains about you. Please contact Superpartners whenever there is a change to your personal information, or as soon as you are aware that the details Superpartners holds about you are not entirely accurate. If you ask to delete or change information on the system, Superpartners may retain such information for a period in its back up systems as a precaution against system failures. Superpartners may also retain such information for longer periods as required by law, contract or auditing requirements.

Contacts and resolution of privacy concerns

If you have any questions or concerns about this Statement please contact us at privacy@superpartners.com.au, telephone us on (03) 9200 4555 or write to us al Locked Bag 999, Carlton South VIC 3053. If your concerns are not resolved to your satisfaction, the matter can be referred to the Commonwealth Privacy Commissioner's hotline on 1300 363 992.

By using this website you consent to the collection, use, and transfer of your personal information as described in this Statement.